Jira Service Desk Queues

Deliver exceptional it service fast.

Jira service desk queues.

Spin up new services with jira service desk s intuitive codeless setup and configuration. While this app has features specific to jira service desk the app is technically available across the whole jira instance. This is one of the three extra layers and elements that the service desk brings to your normal jira project. Jira service desk comes with default queues that your administrator can update to automatically triage issues for your team.

Filters dashboards apps create dashboards apps create. A clock on the issue indicates the time until your team s next target is due. Therefore the above guidelines for licensing across maximum users still apply. While this app has features specific to jira service desk the app is technically available across the whole jira instance.

Our affordable and transparent pricing lets you get started quickly and deliver value fast. If you want your team to focus on requests that must be completed by next week for example you can set up a queue that only contains requests with a set due date. As an agent you can see how many issues are in each queue and switch between queues to work on the right issues at the right time. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note.

Queues can be edited in your service desk. You can drag and drop your queues in the sidebar to order them or edit a queue to change its name requests filtered and columns that appear. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note. Agents do not have the permissions to add new queues or configure existing ones.

Provide it service and support without the cost and complexity of traditional itsm solutions. In this tutorial robin talks about setting up queues within jira service desk.