Jira Service Desk Features

Jira service desk is an it help desk platform that is new player in the help desk sector. Our affordable and transparent pricing lets you get started quickly and deliver value fast. What are the features and functions of jira service desk.

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Unique features like mentions collaborative editing and macros make working together easy.

Jira service desk features.

Leverage extensive atlassian marketplace integrations and apps to tailor service delivery to your organization s specific needs without the hassle. Deliver exceptional it service fast. Get to know the main jira service desk features. The blueprint covers jira service desk s best features in this review.

Jira service desk can be custom fit for your team at a fraction of the cost of legacy vendors. Once you have navigated to your service desk you ll find the sidebar which has helpful features which you may want to use. Spin up new services with jira service desk s intuitive codeless setup and configuration. Jira service desk jsd is our help desk tool it provides you with customer facing portals enhanced slas agent queues and more including enhanced reporting on service response times.

As a project administrator you ll set up and configure queues to triage requests to the right service. Add confluence to jira service desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization. Provide it service and support without the cost and complexity of traditional itsm solutions. Queues are where your agents work on customer requests.

Besides the customer portal it also accepts issues through email. Organizations struggle with expensive clunky systems with tons of complicated features.

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